Customer Service Rep HKG - Part Time

 

Description

We have a wide variety of career opportunities around the world — come find yours.

$ads={1}

Department overview

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

• Assisting customers with schedules
• Making reservations during irregular operations
• Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
• Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
• Assisting customers with baggage at the lobby counter & handle delayed baggage issues
• Assisting arrival customers with a special service request or connection flight
• Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control

Working Schedule: The candidate should be able to work at least 4 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and Public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

• Diploma holder or above
• Excellent communication skills
• At least one year’s experience in customer orientated work
• Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be legally authorized to work in Hong Kong for any employer without sponsorship
• Must be fluent in English, Mandarin and Cantonese (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Knowledge and experience in passenger check-in and/or ramp operations is an added advantage

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

$ads={2}

 

.